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Hello! My name is Pam Deyerle and I am the owner of The Perfect Word, a transcription service just outside of Richmond, Virginia. I started my business part time back in 1996 from a desire to continue staying home with my son—who was then in elementary school—and to use the office skills I had acquired over many years of prior employment. I ran a home day care while my son was younger, but at this point I really wanted to get back into office-type work. I discovered a great need for transcription services, so The Perfect Word was born. My son is now in graduate school—can’t believe it!—and my business has grown into a full-time endeavor. I’ve met some wonderful people along this journey, and continue to greatly enjoy working together with them to make their days easier and less stressful. I've been blessed with a wonderful business and super clients!
What exactly IS transcription?
It can get a bit detailed, but a very simple explanation of my work is that I take audio and video recordings of people talking, type everything I hear into documents (the transcripts), proofread them, and then send them back to my clients.This can range from typing every single um, uh, stutter, and false start, to leaving out all those things, to somewhere in between. 
Sometimes I even mark in the transcript every time someone on the recording laughs or coughs! There can be one person, two or three, or an entire group. The recordings can be extremely clear and easy to hear, or be poorly recorded, have background noise, mumbling speakers, heavy accents…you name it. Once, while transcribing a phone interview, the person being interviewed actually went to the bathroom during the interview. If I hadn’t been sure what the "running water" was, the toilet flushing afterwards was a dead giveaway!
Speaking of clients… When I first started out, I worked with almost any type of client with any type of recording. But because I get to know my clients personally, I needed to narrow that a bit as my business grew in order to keep that personal touch. I believe every client has unique needs for his or her particular transcript and each one deserves my personal attention every step of the way.
So to keep that personal service, I concentrate mainly on insurance claim statements, dissertation and other research interviews, speaker presentations (webinars and sermons included), individual dictation, and small board/commission meetings.
Customer service is SO important. I’m small and I like it like that! The person you initially communicate with by phone or e-mail is me, the owner, who is also the person doing your transcription. And it will continute to be me throughout our working relationship. Personal, prompt attention every step of the way, whether you have just one project or need transcripts every week.
What's next? Now that you’ve discovered a little about me and The Perfect Word, I’d love to discover your needs for transcription services and how I can help. Please get in touch!
804-672-7653
information@perfect-word.net
9002 Bush Drive, Glen Allen, VA
(Richmond, Virginia area)
Virtual transcription service in Virginia and throughout the United States.
Local transcription service in Glen Allen, Henrico, Richmond, and surrounding areas.
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